Berlin City Nissan of Portland

Hannah was fantastic to work with. Went in with a specific lease deal in mind- she met me exactly where I was at, and I left the office extremely satisfied with the whole experience, and she got me a great trade in value for my 10 year old car on top of everything else. Highly recommend setting up an appointment with her if you’re interested in knowing your options. Love my new Rogue!! Thanks, Hannah!

2nd worst customer service experience in my life. 1st was also with Nissan Service Center approximately one year ago! Current service manager named Mike told me to find somewhere else to get my car serviced at since I spoke up about the department’s lack of customer service, transparency, timeliness, communication, and overall knowledge that the customer is always right! Mike also told me that I was wrong because he has many other customers that have “no issues”…love that! I was told by the service manager Mike that “we have no corporate office” to complain to, and that “I don’t believe you reached out to anyone”. I reached out last year via email and obviously someone somewhere cares about the ongoing issues occurring which is how the current manager got his job. You have definitely lost a customer and it seems like you’d rather that than ensure that your processes and procedures are aligned with your mission and that your staff understand that! I will likely have my associates at the local news station run a story in the new year about how Nissan Service Ctr in South Portland has gone rouge and can care less about accountability or sustaining customers! One star was forced…My rating is zero stars!!!Thanks! Happy Holidays Nissan!!!

Originally, I went to Subaru because I had a Forrester & I was happy with it. When I arrived, I wasn’t impressed with my sales person so I decided to leave & head to Nissan, Portland Maine. When I got there, I had a few moments in the parking lot to myself to browse through the Rogues. I was then greeted by Andrew who was so pleasant! He asked what I was looking for, what was important to have, and explained to me the safety features which was huge. From the time I arrived until the very end when I was leaving in my new car, I felt like I was treated like a person and not like a sale. I was never looking at a Nissan, I didn’t know anything about them. It wasn’t my love for the vehicle that got me to stay, it was the experience I had & how I was treated as a person. I’m so happy that I came by & look forward to working with Andrew & Nissan team for future sales!!! THANK YOU!!

I was told I could not have a loaner unless a multi-day repair. Turns out to be 9 days before I got it back due to holiday, which was fine, however everytime i called was told I could not have a loaner until the fourth day, 2 hours before you shut down for 2 days for Xmas. I live an hour away! I had to call and call and call. No one took the initiative to reach out before taking off for thier holiday to offer me the vehicle I was requesting. I was going to be stuck without a vehicle for the holiday! I was utterly shocked that no one called or tried to help me each time I called. I applaud the young man that worked in Nissan service alone on Saturday before Xmas until 4pm, he was the only person that willingly provided me a vehicle and acknowledged that I should have recieved one from the start. Wish I could remember his name.

Called on the 29th about a car for sale, and again early in the morning (9:30) on the 30th (today). Going through all the info on the car I want, sending pics on my trade, telling the I am ready to drive the 90 minutes to come make a deal and buy the car. 3 hours go by of them telling me they are working on it. They sent me the credit app via text to get that piece done. I said just let me know what I am being offered on my trade. another 90 minutes go by and I call again. They put Chris the GSM on the phone, where he coldly states that he just sold the car to another lady 60 minutes ago...What a complete waste of time and deceptive company. Especially asking me to do a credit app when the car is already sold. Beware of this place. Never ever been treated like a piece of dirt like this. I made it super clear over and over I want to buy it and I'm happy to put a deposit or drive there...but they just decided to sell to someone else.

I loved that I got a coupon on email for my first oil change since I purchased the used car from Berlin Nissan Honda. I didn't know that the car had synthetic oil, and the person at the desk was very helpful explaining this. I did not feel pressured to do the extra $1000.00 worth of work recommended, although the tech did explain which repairs I could prioritize.